We a short while ago, today the 24th, returned from a trip to Cancun/Rivera Maya area and could not understand that when are luggage was obtained on our departing flight from DFW on March 19th, that one of our baggage was totally destroyed on The within by somebody in terminal D after it was checked in. Who'd be accountable for accomplishing this an American worker or even the TSA? Somebody has stolen a blue sapphire faced observe, and my our private, 1979 Higher education of Pharmacy ring, which experienced a large diamond mount in it.
customer service agent from the “know-howâ€/World wide web team named lisa in fact HUNG UP on me After i was chatting. i’ve never experienced such a inadequate experience just before. she was particularly rude in advance of hanging up.
As a result of a relatives hardship, we're unable to make our trip as Formerly planned and had to cancel our reservations. We spoke to your agent at American Airlines and spelled out the problem to her, and he or she instructed that we Get in touch with you.
At check in for flight 2356 my bag was seen by staff as oversized. Placed in sizing Verify & was one inch to tall . My gripe- my partner with identical bag was not ( diff colour) requested to size Verify. observed several certainly as well tall luggage previous Check out pt. your dropping $.
it truly is pitiful to acquire to report that my various e-mails to Shopper Relations have not been answered as of thus far Oct 29, a complete insufficient one of the most elementary courtesy towards an 84 yrs previous Initially-Class passenger and Frequent Flier….
Please inform me how This may be settled. I do enter the right precheck selection over the reservation type and The shopper service agent has also Verify it. This does not use excellent relations using a client who flies 8 to ten moments a year.
Once i received to your complimentary resort that American setup for me, I identified as 800-433-7300 and talked to an agent there who, to my surprise was not able to see flights that were obtainable on USAIR. She instructed me there were no open seats on any of the early USAIR flights. I had been online and could see that there have been offered flights. I actually booked a flight to establish it to her.
I’m no certain who to ship this information to…this is the only electronic mail I could find. I felt that 85% on the brokers Doing work amongst LGA and JFK among 8/9 and eight/ten have been exceptionally unfriendly. My spouse and I have been scheduled to fly from LGA to CMH 8/nine about the 6pm flight. Due to weather it absolutely was delayed and right after sitting to the Tarmac for over 2 hrs was in the long run xld. Comprehensible. I will say the flt staff was very accommodating, welcoming and enjoyable. Even so when we waited in line we have been eventually handed new boarding passes with practically nothing reported by the man putting on a vest Having said that “supervisorâ€â€¦he did say This is actually the 1st and only solution (8/10 at 815pm). We took it and stayed in the airport to check out about standby solutions the subsequent morning when gate brokers returned. When the agents returned (we if class were awake 24 hrs at this point) they surprised us by indicating that our alternate return was booked out of JFK not LGA…good of SOMEONE to tell us this critical detail!
So I’m sitting down in a single within your fucking late planes once more.. Pilot says 25 minute hold out on the fucking runway thanks to some
WOW! Wanting to reach your client service Office by way of telephone is extremely hard!! I attempted 3 diverse selection and a person was disconnected!! A single range I had been prompted to contact made an effort to have me buy – not similar flight services. I think I must return to United.
Remember to refund by whole fare including the additional $twenty I paid for what you reported was going to be far more place.
Getting just accomplished (3/18) a flight from Miami Airport to Philadelphia, we identified the service in the Miami Airport through the webpage American Airline people today was not consistent with efficient or Specialist service. We got incorrect Instructions to our Look at-in locale, on the other hand after we experienced to acquire in line for your protection Look at. We were being sent to the wrong site for that functionality.
I just received off the mobile phone with Connie Sanders while in the DFW Office environment. I asked for her identify mainly because she was so kind and helpful to us. I've not often encountered another person so helpful and caring. If all of your Associates might be like her you might have a beautiful airline.
I just lately had a flight cancelled by American Airways and stood inside a line for forty five minutes to acquire rebooked on An additional flight. I was shocked to determine which the gate brokers didn't Use a see in the obtainable USAIR flights.